Empowering Business
with Intelligent IT Solutions

Managed IT Support is a proactive approach to IT management where we take full responsibility for monitoring, maintaining, and supporting your technology infrastructure. This includes 24/7 monitoring, regular maintenance, security updates, and unlimited support.

Our average response time for critical issues is under 15 minutes. We maintain a 24/7/365 support team that's always ready to address emergencies. For standard support requests, we typically respond within 1-2 hours during business hours. We use advanced monitoring tools that often alert us to issues before you even notice them, allowing us to resolve many problems proactively.

We have deep expertise across multiple industries including healthcare (HIPAA compliance), legal (confidentiality and e-discovery), financial services (SEC/FINRA compliance), manufacturing (OT/IT integration), education, and professional services. Our team understands the unique regulatory requirements and technology challenges each industry faces, allowing us to provide specialized solutions that address your specific needs.

We implement a multi-layered security approach that includes: advanced endpoint detection and response (EDR), next-generation firewalls, encrypted backups, multi-factor authentication, security awareness training, regular vulnerability assessments, and 24/7 threat monitoring. We follow industry frameworks like NIST and CIS Controls to ensure comprehensive protection. Our SOC team actively monitors for threats and responds immediately to any suspicious activity.

A vCIO (Virtual Chief Information Officer) focuses on aligning technology with your business strategy. They handle IT roadmapping, budgeting, vendor management, and technology planning. A vCISO (Virtual Chief Information Security Officer) focuses specifically on cybersecurity strategy, risk management, compliance, and security program development. Many businesses benefit from both services to ensure their technology is both strategically aligned and secure.

We offer predictable, fixed monthly pricing based on the number of users and devices in your organization. This all-inclusive model covers monitoring, maintenance, support, and basic security services. Additional services like compliance management, advanced security, or project work may be quoted separately. We believe in transparent pricing with no hidden fees – you'll always know exactly what you're paying for.

Absolutely! Cloud migration is one of our core competencies. We have extensive experience migrating businesses to Microsoft 365, Azure, AWS, and Google Cloud Platform. Our migration methodology ensures minimal disruption to your operations, comprehensive data integrity checks, and thorough employee training. We'll assess your current environment, design the optimal cloud architecture, execute the migration, and provide ongoing cloud management.

While we resolve the majority of issues remotely, we understand that some situations require hands-on attention. Our team includes field technicians who can be dispatched for on-site support when needed. Whether it's hardware replacement, network infrastructure work, or complex troubleshooting, we'll have a qualified technician at your location promptly. On-site visits are included in most of our service plans at no additional charge.